Policies

Appointment:

Clients are encouraged to book appointments in advance to ensure availability. Late arrivals may result in a shortened appointment time to accommodate other clients’ schedules.

Cancellation:

A minimum notice period is required for cancellations or rescheduling. Late cancellations or no-shows may result in a cancellation fee.

Payment:

Payment is due at the time of service unless otherwise arranged. We accept various forms of payment, including cash, mobile money, and gift certificates.

Health and Safety:

Clients are required to inform the spa of any health conditions, allergies, or injuries that may affect their treatment. Our therapists reserve the right to refuse service to clients who may be at risk of harm or discomfort.

Age:

Some services may have age restrictions, and parental consent may be required for minors. Children must be supervised at all times while in the spa.

Attire:

Comfortable attire is recommended for treatments.

Privacy:

Client confidentiality is strictly maintained. Personal information collected is used solely for appointment scheduling and spa-related communication.

Feedback:

We value client feedback and encourage open communication. Clients are invited to share their experiences and concerns to help us improve our services.

Accessibility:

We strive to accommodate clients with disabilities and ensure equal access to our facilities and services. Please inform us of any accessibility needs when booking appointments.

Thank you for taking the time to read our policies.

We hope that you have now familiarised yourself with these policies before scheduling appointments to ensure a smooth and enjoyable experience.