FAQ

1. What should I wear to my appointment?

Comfortable clothing is recommended. Many clients prefer to wear loose-fitting clothing. For treatments like massages, it’s typical to undress to your level of comfort, and you’ll be draped with towels or sheets throughout the session.

2. How early should I arrive for my appointment?

It’s best to arrive at least 10-15 minutes before your scheduled appointment time. This allows for check-in, filling out any necessary forms, and time to relax before your treatment.

3. Can I request a specific therapist or esthetician?

Yes, absolutely! We understand that personal preferences play a significant role in your spa experience. You can request a specific therapist or esthetician when booking your appointment, and we’ll do our best to accommodate your request.

4. What if I need to cancel or reschedule my appointment?

We understand that plans can change. Please contact us at least 24 hours in advance to cancel or reschedule your appointment to avoid any cancellation fees.

5. Is tipping expected?

While tipping is not mandatory, it’s customary to show appreciation for excellent service. If you’re pleased with your experience, a tip of any amount is typical. However, it’s entirely at your discretion.

6. Are spa treatments suitable for pregnant women?

Many of our treatments are safe and beneficial for expectant mothers. However, it’s essential to inform us of your pregnancy when booking your appointment, as some treatments may not be recommended during certain stages of pregnancy.

7. Do you offer gift certificates?

Yes, we do! Treat your loved ones to the gift of relaxation with our spa gift certificates. They’re perfect for any occasion and can be purchased in person or with Mobile Money.

8. Can I use my cell phone during my visit?

To maintain a peaceful and relaxing atmosphere for all guests, we encourage you to silence your cell phone or leave it in your bag during your visit. This helps to ensure a tranquil experience for everyone.

9. Are there any age restrictions for spa services?

While many of our services are suitable for all ages, some treatments may have age restrictions or require parental consent for minors. Please inquire about specific treatments when booking appointments for minors.

10. Do you offer group bookings or spa packages?

Yes, we do! Whether you’re planning a girls’ day out, a bridal party, or a corporate retreat, we offer customizable group packages to suit your needs. Contact us for more information on group bookings and package options.

11. Do you have internet?

WI-FI internet is available both inside the premise and in the garden.

12. Sauna & Steam

We do not have a sauna or a steam.

13. Mobile Massage

We do not offer mobile massages. All our services are offered at Bliss Wellness Spa in Gacuriro.

14. Do you have a parking space for cars?

Yes, there is space for up to 3 cars on the property. There is also space for cars in front on the street.